Remote Technical Support Specialist Job in United States Marigold

Who you are

• Passionate about excellent customer service and helping customers succeed.
• Technically-savvy and skilled in researching, troubleshooting, and solving complex issues.
• Strong team player who is quick, eager, and confident to learn new things. Excellent communication skills.
• Highly personable with the ability to convey personality and helpfulness over phone and email.

Desirables

• Experience with Salesforce
• Experience with SaaS tools
• Experience with Slack and Google workspace
• Experience with AI chatbots

What the job involves

• Learn our product in & out.
• Answer customers in a timely, accurate, knowledgeable, and personable manner.
• Help our customers with queries over email and phone.
• Troubleshoot technical issues, sometimes fairly advanced.
• Provide best practice advice for using email marketing software.
• Handoff and escalate cases as needed.
• Leverage insights gained from support communications to help our product team enhance the in-app user experience.
• Answer internal support-related questions from colleagues on other teams.
• Help maintain internal support documentation resources.
• Stay up to date on processes and functionality of new product features.

Application process

• Your resume will be reviewed
• A link to a Take Home Test will be sent