Remote Technical Support Specialist Job in United States Medallion

Who you are

• Experienced in the support lifecycle from inquiry to resolution.
• Proficient in GSuite including GSheets GDocs and GMail.
• Demonstrates a sense of urgency and commitment to resolving issues.
• Able to communicate effectively across all levels of the organization.
• Must work collaboratively in a team and foster good relationships.
• Healthcare experience is beneficial.

Desirables

• SaaS experience
• Healthcare knowledge

What the job involves

• Handle customer inquiries by investigating and resolving technical issues to ensure high satisfaction.
• Communicate and troubleshoot with various stakeholders providing regular updates.
• Support customers by troubleshooting issues via email and video conferencing.
• Collaborate with cross-functional teams to aid in proactive solution development.
• Maintain thorough understanding of products and company policies to inform customers accurately.
• Optimize support documentation and processes to scale operations.
• Identify trends to enhance support workflows and improve customer experience.