Remote Technical Support Specialist Job in Georgia, United States Medimaps Group - creators of TBS Osteo powered by TBS iNsight ™ - medical AI technology.

Who you are

• Proven technical background with a degree in CS/IT/Engineering or related field
• 2-3 years experience in technical support or product specialist role
• Ability to handle multiple tasks and priorities with high attention to detail
• Strong experience with help desk ticketing systems like Salesforce or JIRA
• Excellent communication skills and customer-oriented approach
• Understanding of LAN/WAN configurations and troubleshooting
• Knowledge of regulations (IEC 62304 82304) and ITIL methodology a plus

Desirables

• Network Management skills
• System Security knowledge
• Agile methods experience

What the job involves

• Serve as a crucial link between customers and the R&D team by ensuring total customer satisfaction.
• Train and support customers worldwide in using medical imaging software effectively.
• Provide technical troubleshooting remotely and on-site as needed.
• Utilize and manage the Help Desk Ticketing System to handle and resolve customer issues.
• Support the sales team by demonstrating products to potential clients.

Application process

• Timeline for hiring may take a few weeks
• Expect a detailed follow up