Remote Technical Support Specialist Job in UK Mindbody

Who you are

• One year of customer service or call center experience
• Deliver professional customer service through verbal and written communication
• Understand customer needs through questioning
• Familiar with internet browsers, multiple phone lines and basic email
• Quick learner of technical products with an interest in software
• Customer-service focused mindset
• Develop a rapport with diverse populations
• Diffuse high-tension situations
• Interact with colleagues and customers professionally
• Multi-task effectively with frequent interruptions
• Fluent in Italian and English

What the job involves

• Provide technical product support through various channels including phone, email, and chat
• Resolve customer issues by gathering relevant information and troubleshooting
• Escalate complex issues to higher-level support as needed
• Offer high-quality customer service and follow internal support processes
• Educate customers on product features and document interactions