RemotevilleRemote Technical Support Specialist Job in UK Motorola Solutions
Technical Support Specialist Motorola Solutions
£ -
Computer Information SystemsContact CentersCustomer SupportHardware SupportInterpersonalRoot CauseTroubleshootingVideo Conferencing
Junior (1-2 years) - Mid-level (3-4 years)
UK
Solving for safer
23540+ employees
Security
Role
Who you are
- Strong problem-solving skills and ability to handle customer issues efficiently.
- Excellent communication skills, fluent in English with capability to explain complex technical issues.
- Self-starter, capable of independent work and good at multitasking and prioritizing tasks.
Desirables
- CCNA
- CCNP
- MCSA
- MTA
- MCSE
- CompTIA A+
What the job involves
- Learn and maintain a strong understanding of Motorola Solutions cloud software and related technologies.
- Troubleshoot technical issues in CCTV cameras, access control hardware, and cloud applications through various communication channels.
- Document all relevant information accurately in a case management system and collaborate with global teams to enhance customer experience.
Company
Company mission
Motorola Solutions is dedicated to building and connecting technologies to help protect people, property, and places, ensuring safety and security in communities, schools, hospitals, and businesses worldwide.Company benefits
- Competitive salary and bonus schemes
- Additional two weeks pay per year
- 25 days holiday entitlement plus bank holidays
- Defined contribution pension scheme
- Private medical insurance
- Employee stock purchase plan
- Life assurance
- Enhanced maternity and paternity pay
- Career development and learning opportunities
- Employee health and wellbeing support
- Carbon neutral initiatives
- Corporate social responsibility initiatives
Company values
- Safety
- Innovation
- Collaboration
- Reliability
Company HQ
ChicagoFounders
Gregory Q. Brown (Chairman and CEO)