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RIB Software logoRIB Software

Technical Support Specialist

Skills
Cloud ComputingComputer RepairCustomer ServiceDocumentationHTMLTechnical DocumentationTimelines
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Bachelor’s degree in CS MIS Engineering or equivalent work experience
  • Good interpersonal communication and customer service skills
  • Ability to work with customers in high stress or ambiguous situations
  • Aptitude for learning new technologies and applying them in a customer-facing environment
  • Ability to analyze network traffic using diagnostic tools to identify stability and performance issues

Nice to have

  • Pro-active
  • Passionate
  • Energetic problem-solver
  • Creative thinker

Day to day

  • Provide technical support to external and internal customers through telephone email and chat
  • Diagnose and resolve technical operational and implementation issues for RIB products and supporting technologies
  • Escalate unresolved issues within established guidelines and document problems thoroughly for remediation and testing