Technical Support Specialist
Skills
Computer ScienceDevopsAirline TicketingAudit TrailClinical WorkflowData IntegrityDatabases
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Associate degree in IT computer science or related field or equivalent experience
- Working knowledge of HL7 and DICOM concepts
- Ability to read platform audit trails and distinguish workflow configuration and defect root causes
- Working proficiency in SQL including reading and writing moderately complex queries
- Working proficiency in Google Cloud Platform including console logs storage and basic query tooling
- Proficient with ticketing and support tooling
- Methodical root cause diagnosis under time pressure
- Clear complete written handoffs to Engineering
- Effective cross domain collaborator with Clinical Support
Nice to have
- Clinical software support experience
- Radiology workflow familiarity
- Scripting or automation experience
- Zendesk Jira Confluence experience
Day to day
- Diagnose and resolve escalated backend and technical issues across the Core platform and Vision viewer.
- Investigate audit trails logs cloud transactions Grafana data and reporting signals to determine root cause before escalation.
- Collaborate closely with Clinical Support Engineering DevOps Gateway Product and other teams to close tickets and document complete handoffs.