Technical Support Specialist
Skills
Business Process ImprovementCLICommandDatabasesEsxiEasily AdaptableField Operations
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Diploma in information technology or higher
- 2+ years of experience in customer service or technical support
- Comfortable working in a Linux environment
- Experience with Unix/Linux command line and Bash shell scripting
- Working knowledge of IP networking including TCP/IP FTP SSH and firewalls
- Virtual machine environment experience such as VMWare ESXi or HyperV
- Understanding or experience with Oracle SQL or similar RDBMS
- Experience in development maintenance or updating in-house automation tooling is an asset
- Knowledge of support ticket or issue reporting systems is an asset
- Knowledge of Salesforce.com is an asset
- Experience analyzing troubleshooting debugging investigating and presenting results
Nice to have
- Attention to detail
- Problem-solving skills
- Self-motivated
- Independent worker
- Flexible
- Good judgement
- Strong organization
- Ability to prioritize
- Multi-tasking ability
- Collaborative
- Interpersonal skills
- Eager to learn
Day to day
- Troubleshoot and resolve complex technical issues across embedded hardware and software, RF and IP communications networks, database systems, Linux back-end services, web front-end components, and service interfaces.
- Upgrade and patch TUNet software on customer systems while helping maintain billing exports and supporting new product introductions in the field.
- Collaborate with Field Operations and Product Development to review cases, improve documentation and processes, and provide hands-on support including scripting, on-site visits, and after-hours coverage.