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Technical Support Specialist
Skills
APIAccount ManagementAnalytical SkillsCloud SecurityContextDocumentationEnglish
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 1–3 years of experience in Technical Support Technical Account Manager or Escalation Engineer roles
- Fluency in English written and spoken
- Experience in MySQL
- Bachelor's degree in Engineering Cyber Security or equivalent qualification
- Experience with Cloud technologies Docker networking Linux and Kubernetes
- Experience with OpenSearch Grafana and troubleshooting analysis tools
- Experience in cybersecurity with emphasis on cloud environments
- Ability to adapt learn and work independently and in teams
Nice to have
- Customer focused
- Detail oriented
- Analytical
- Collaborative
- Proactive
- Adaptable
Day to day
- Provide timely technical support through Slack chat and email to diagnose and resolve customer issues
- Troubleshoot complex problems and escalate critical cases to R&D or Product when required
- Build strong customer relationships while documenting solutions and maintaining detailed support records