Remote Technical Support Specialist Job in UK Xerox

Who you are

• Ability to speak English and be bilingual in French or German
• BA in Computer Science Management Information Services or equivalent experience required
• At least four years of experience in a Technical Support field troubleshooting software problems
• Subject matter expert with hands on experience in Variable Data Publishing software like XMPie
• Experience implementing deploying and troubleshooting PURL and email campaigns
• Solid troubleshooting and research skills across multi-platform desktops and servers
• Proficiency installing and configuring software in Windows Server and MS SQL Server environment
• Familiarity with Adobe Creative Suite (CC)
• Highly developed verbal and written communication skills in English

Desirables

• HTML
• CSS
• JavaScript
• AngularJS
• T-SQL
• Code Development

What the job involves

• Assist customers by troubleshooting software at a highly professional level
• Analyze and identify symptoms of a problem to provide an end-to-end solution
• Consult customers with data/web/design workflow and implementation
• Maintain up-to-date knowledge of software and resources
• Provide guidance to fellow team members as a subject matter expert