Technical Support Specialist
Skills
Computer ScienceCode DesignFrenchGermanManagement Information SystemsSoftware TroubleshootingTechnical Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Ability to speak English and be bilingual in French or German
- BA in Computer Science Management Information Services or equivalent experience required
- At least four years of experience in a Technical Support field troubleshooting software problems
- Subject matter expert with hands on experience in Variable Data Publishing software like XMPie
- Experience implementing deploying and troubleshooting PURL and email campaigns
- Solid troubleshooting and research skills across multi-platform desktops and servers
- Proficiency installing and configuring software in Windows Server and MS SQL Server environment
- Familiarity with Adobe Creative Suite (CC)
- Highly developed verbal and written communication skills in English
Nice to have
- HTML
- CSS
- JavaScript
- AngularJS
- T-SQL
- Code Development
Day to day
- Assist customers by troubleshooting software at a highly professional level
- Analyze and identify symptoms of a problem to provide an end-to-end solution
- Consult customers with data/web/design workflow and implementation
- Maintain up-to-date knowledge of software and resources
- Provide guidance to fellow team members as a subject matter expert