RRemoteville

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Technical Support Specialist L2

Skills
DevopsSoftware As A ServiceBiotechnologyDatabasesHTMLHealthcareMedical Devices
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Minimum 5 years of related experience with a Bachelor's degree or equivalent work experience
  • Proficiency with Microsoft Office Suite
  • Experience using a case management tool such as Salesforce ServiceNow or Zendesk
  • Proficiency with developer tools Postman and SQL queries
  • Experience with programming languages such as C++ Python HTML or CSS is a plus
  • Strong problem-solving skills in mission critical SaaS environments
  • Excellent verbal written communication and presentation skills
  • Prior work with Azure DevOps or similar tools such as Jira
  • Detail oriented with ability to multitask and manage time in a fast-paced ambiguous environment
  • Experience in healthcare IT medical information systems or EHRs is a plus
  • Ability to work independently and proactively as a team member
  • Experience partnering across global teams or distributed remote environments is a plus

Nice to have

  • Detail oriented
  • Empathetic
  • Proactive
  • Independent
  • Collaborative
  • Adaptable

Day to day

  • Provide advanced technical support as a secondary escalation point for complex customer issues
  • Troubleshoot internet-based applications APIs and database-driven systems to identify root cause and drive timely resolution
  • Collaborate with Support Engineering and Customer teams to improve implementation support documentation and service quality