Remote Technical Support Specialist (SCCM/ConfigMgr) Job in UK Adaptiva

Who you are

• Experience managing support tickets and escalations
• Experience in a technical role implementing and supporting IT software
• Industry-specific experience in systems management device management security software or configuration compliance
• Technical experience with Windows Operating Systems Desktop Management & Windows Deployment
• Technical experience with supporting and troubleshooting Microsoft System Center Configuration Manager (SCCM) Intune or VMware Workspace ONE
• Excellent and demonstrable troubleshooting and analytical skills
• Experience with server and networking technologies
• Experience working with or supporting Adaptiva products or a similar software product supporting endpoint management
• Willingness to be on-call on a rotational basis

Desirables

• Proactive
• Analytical
• Solid technical foundation

What the job involves

• Provide technical product support for existing customers
• Respond to customer issues and updates within the service level objectives
• Diagnose troubleshoot and identify solutions to resolve customer issues
• Clearly documenting the problem and resolution
• Documenting common problems and resolutions into knowledgebase articles
• Escalate as required to next-level product support and/or development teams

Application process

• Send your resume and cover letter in .pdf format to careers@adaptiva.com
• You must have the right to work in the United Kingdom