RRemoteville
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Technical Support Specialist, Tier 2

Skills
Computer ScienceAnalytical SkillsContact CentersCustomer Relationship ManagementData PrivacyKnowledge BasePeripherals
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 2+ years of related experience in computers and customer service in a call center environment
  • A.S. in Computer Science preferred
  • Previous CRM and ERP experience preferred
  • Experience using NetSuite Google Suite and other basic computer related skills
  • Ability to prioritize tasks and adapt to change
  • Ability to work under pressure with interruptions and challenging deadlines
  • Aptitude and desire to learn new skills on the job
  • Analytical and problem-solving abilities
  • Team-oriented collaborative and positive attitude
  • Strong customer-service orientation with courtesy and helpfulness

Nice to have

  • Analytical
  • Team-oriented
  • Collaborative
  • Positive attitude
  • Customer-focused
  • Quick learner

Day to day

  • Provide phone-based technical support to end users in a courteous and helpful manner.
  • Interpret technical information accurately and explain solutions in clear non-technical language.
  • Perform data entry, monitor computer systems and assist with hardware software and peripheral operations.
  • Maintain project and issue status updates and help document common problems in the technical knowledge base.