RRemoteville
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Technical Support Specialist, Tier 2

Skills
CRM DatabasesComputer Hardware TroubleshootingData EntryERP SoftwareHardware DiagnosticsInformation TechnologyKnowledge Base
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 2+ years of related experience with computers and customer service in a call center environment
  • A.S. in Computer Science preferred
  • Previous CRM and ERP experience preferred
  • Experience using NetSuite Google Suite and basic computer skills
  • Ability to prioritize tasks adapt to change and work under pressure
  • Strong analytical and problem-solving abilities
  • Team-oriented collaborative and positive attitude
  • Strong customer-service orientation with courteous helpful communication

Nice to have

  • Analytical
  • Problem-solving
  • Team-oriented
  • Collaborative
  • Positive attitude
  • Customer-focused

Day to day

  • Provide phone-based technical support to end users in a clear and courteous manner
  • Interpret technical information and translate it into simple customer-friendly explanations
  • Use diagnostic tools and computer systems to troubleshoot hardware software and peripheral issues
  • Maintain accurate data entry and assist with knowledge base documentation for common issues