Technical Support Supervisor
Skills
OffshoreSupervisory SkillsTechnical SupportSupervisory SkillsTechnical Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor's degree in IT Computer Science or related field preferred
- Minimum 5 years experience in Application or Technical Support with 1 year in a supervisory role
- Strong troubleshooting skills across various hardware software and platforms
- Knowledge in networking concepts protocols configurations and cloud computing
- Excellent communication interpersonal problem-solving and analytical skills
Nice to have
- ITIL certification
- CompTIA certifications
Day to day
- Serve as the Lead Technical Support Specialist in the US managing both L2 support and overseeing an offshore (India based) team
- Responsible for the smooth operation of our support function
- Lead a team of App and Technical Support professionals