RemotevilleRemote Technical Support Supervisor Job in United States Confidential
Technical Support Supervisor Confidential
$65000 - $75000
OffshoreSupervisory SkillsTechnical Support Supervisory Skills Technical Support
Senior (5-8 years) -
United States
We Deliver Innovative Ideas With An Innovative Marketing Skills
22170+ employees
B2BSaaSCustomer serviceSupport
Role
Who you are
- Bachelor's degree in IT Computer Science or related field preferred
- Minimum 5 years experience in Application or Technical Support with 1 year in a supervisory role
- Strong troubleshooting skills across various hardware software and platforms
- Knowledge in networking concepts protocols configurations and cloud computing
- Excellent communication interpersonal problem-solving and analytical skills
Desirables
- ITIL certification
- CompTIA certifications
What the job involves
- Serve as the Lead Technical Support Specialist in the US managing both L2 support and overseeing an offshore (India based) team
- Responsible for the smooth operation of our support function
- Lead a team of App and Technical Support professionals
Company
Company mission
To deliver efficient solutions and technical support services that enable our clients to leverage technology effectively and ensure operational excellence.Company values
- Efficiency
- Leadership
- Teamwork
- Innovation
- Integrity