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Technical Support Trainee
Skills
Computer ScienceAirline TicketingData AnalyticsDatabasesHTMLService-Level AgreementsServicenow
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor's degree in Software Development Computer Science or related field
- Strong understanding of software fundamentals including programming concepts APIs and data flow
- Basic knowledge of at least one programming or scripting language such as Python or JavaScript
- Ability to analyze technical problems in a structured methodical way
- Comfortable working with logs dashboards and technical tools
- Clear written communication for technical documentation and ticket updates
- Attention to detail and strong follow-through
- Willingness to learn support workflows escalation paths and SLA-driven work
Nice to have
- Analytical
- Detail-oriented
- Methodical
- Collaborative
- Eager to learn
Day to day
- Support the monitoring, investigation, and resolution of technical issues reported by clients and internal teams
- Perform hands-on troubleshooting and diagnose incidents accurately using logs dashboards and technical tools
- Document findings clearly identify recurring patterns and escalate cases promptly to the appropriate teams