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Calculated Hire

Technical Writer – Commercial Operations Project DeliveryPosition SummaryWe are seeking a detail-oriented Technical Writer to support a Commercial Operations Project Delivery team focused on the modernization and standardization of operational documentation. This role will be responsible for reviewing, updating, and converting existing Standard Operating Procedures (SOPs) and process documentation into a new enterprise-wide template and documentation framework.The ideal candidate will have strong technical writing experience, exceptional attention to detail, and the ability to work collaboratively with business stakeholders, subject matter experts, and project teams. Experience utilizing AI-enabled productivity tools such as Microsoft Copilot is highly preferred, though deep technical AI expertise is not required.
Key ResponsibilitiesReview, analyze, and inventory existing SOPs, process documents, work instructions, and operational procedures.Convert legacy documentation into standardized enterprise-approved templates and formats.Partner with business stakeholders and subject matter experts to gather, validate, and clarify process information.Leverage Microsoft Copilot and other productivity tools to improve documentation efficiency, consistency, and quality.Ensure documentation aligns with organizational standards for structure, formatting, and readability.Identify documentation gaps, inconsistencies, and opportunities for process improvement.Maintain version control and documentation governance throughout the project lifecycle.Create clear, concise, and user-friendly content for operational, procedural, and business audiences.Participate in project meetings, status updates, and stakeholder reviews.Support quality assurance efforts by validating completed documentation against established standards.
Required Qualifications3+ years of experience in technical writing, business documentation, process documentation, or related roles.Experience developing and maintaining SOPs, process flows, work instructions, or operational documentation.Strong writing, editing, proofreading, and document management skills.Ability to translate complex business processes into clear and understandable documentation.Excellent organizational skills and attention to detail.Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Teams.Strong stakeholder communication and collaboration skills.Experience working in project-based environments with multiple priorities and deadlines.
Preferred QualificationsExperience supporting banking, financial services, operations, commercial lending, or corporate functions.Familiarity with Microsoft Copilot or other AI-powered productivity tools.Experience with document management systems, knowledge repositories, or content management platforms.Exposure to process improvement, operational excellence, or transformation initiatives.Understanding of documentation governance and change management practices.

Technical Writer- Banking Commercial Operations Project Delivery

What the job involves