Technical Writer
Skills
DocumentationMicrosoft ExcelMicrosoft OfficeMicrosoft PowerpointProcess MappingSOP DevelopmentDLP Development
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor's degree in Technical Writing Business Communication or related field or equivalent experience
- Knowledge management capabilities to identify create store and disseminate actionable information
- Confidence leading Teams meetings to elicit process information from stakeholders and SMEs
- Strong communication and interpersonal skills to influence and partner with internal and external teams
- Proficiency with Microsoft Office Suite including Word Excel PowerPoint and SharePoint
- Working knowledge of process mapping and ability to create current and future-state workflows using Visio or similar tools
- Analytical mindset with attention to detail to decompose and accurately record processes
- Ability to work both collaboratively and independently to manage projects and deliverables
Nice to have
- Medicaid operations knowledge
- Lean Six Sigma exposure
- Green Belt certification
- Project management experience
- Strong problem solving
- Relationship building
- Organization
- Attention to detail
Day to day
- Document existing customer experience processes with detailed flowcharts process maps and written narratives including gap analysis and improvement recommendations
- Develop maintain and version-control standardized SOPs and DLPs across CX functional areas
- Conduct periodic quality reviews to validate documentation accuracy and compliance with operational standards
- Establish documentation standards templates and tools while collaborating with SMEs and cross-functional teams to gather information and drive documentation quality