Remote Technical Writer Job in Austin, TX CompuGain

Who you are

• Bachelor’s degree or equivalent combination of education, training, and experience
• 3+ years of experience in a technical writing role
• A proactive, problem-solving mindset and the ability to give and receive constructive feedback
• Experience creating content with an industry-standard authoring tool such as MadCap Flare, Adobe Robohelp, Paligo, etc
• Ability to juggle many competing priorities while adhering to deadlines
• Knowledge of the software development life cycle and documentation’s role throughout
• Basic understanding of data science concepts such as AI and NLP
• Proficiency with Microsoft and Google products (MS Word, Google Docs, Google Sheets)

Desirables

• Previous experience in or working knowledge of the healthcare industry
• Experience creating and managing content in Zendesk
• Experience with Atlassian products such as Jira and Confluence

What the job involves

• As a member of the Product Management team, the Technical Writer is responsible for researching and documenting our AwareCDI platform.
• The candidate will work with product managers, developers, and other subject matter experts to create user guides, online help, release notes, and other documentation for the platform.
• In this role, the candidate will conduct independent research on products and personas to create engaging content for our clients.
• Interview subject matter experts and collaborate with them to create documentation.
• Translate highly technical, complex information into human readable, client-facing content.
• Create clear plans for researching, documenting, maintaining, and deprecating content.
• Collaborate cross-functionally to develop best-in-class user guides, release notes, and contextual help for our products.
• Measure the efficacy of content and adjust accordingly.
• Maintain the integrity of our business and trust of our clients by operating with a security-first approach to all workplace activities.