Remote Technical Writer Job in Minneapolis, MN Datasite

Who you are

• Exceptional technical writing skills
• Fluency in English
• Do-it-yourself mentality
• Be open, involved, and proactive
• Ability to guide peers in content creation
• Understanding the role of a client services team in a business
• Strong project management skills and prioritization ability
• Empathetic teaching skills
• Intermediate understanding of Copilot and Generative AI
• Basic HTML knowledge is a plus

What the job involves

• Maintain an internal library of standard operating procedures for the client services team.
• Be aware of changes to internal processes by integrating with different teams within client services and establishing connections with leadership as well as subject matter experts.
• Proofread and edit client services SOPs for structure, tone, accuracy, AI compatibility, and design before publishing.
• Develop and maintain a comprehensive style guide for SOPs and train internal team members on writing skills to create cohesive internal content.
• Assist the content team with external content needs such as help articles, FAQs, and other client-facing materials.