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Technical Writer
Skills
BusinessDigital ServicesDocument ReviewEditingEnglishIT DocumentationStandard Operating Procedure
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s degree in English Communications Technical Writing Information Systems or related field or equivalent experience
- 5+ years of experience in technical writing documentation development or related roles in federal or enterprise environments
- Proven experience developing SOPs technical manuals and structured operational documentation
- Experience working in federal government environments with strong understanding of documentation standards and compliance requirements
- Experience supporting CMS programs or similar healthcare government initiatives is required
- Knowledge of Section 508 accessibility standards for documentation and training materials
- Familiarity with DoD 5015.2 documentation and records management standards or equivalent federal documentation frameworks
- Experience developing end-user training materials and instructional content for digital systems or enterprise applications
- Strong editing proofreading and quality assurance skills including proposal and technical document reviews
- Ability to work with cross-functional teams including product engineering and business stakeholders
- Strong written and verbal communication skills
- High attention to detail with strong editing and proofreading capabilities
- Ability to translate complex technical concepts into clear user-focused content
- Strong collaboration skills across technical and non-technical teams
- Ability to manage multiple priorities in a fast-paced regulated environment
- US Citizenship or Permanent Residency required
- Must reside in the Continental US
- Depending on the government agency specific requirements may include public trust background check or security clearance
Nice to have
- Detail-oriented
- Collaborative
- Organized
- Adaptable
- User-focused
Day to day
- Develop and maintain technical documentation, system manuals, SOPs, and operational guides for a federal healthcare and digital services program
- Create clear, user-friendly training materials, job aids, knowledge base articles, and instructional content for technical and non-technical audiences
- Collaborate with product owners, business analysts, developers, and SMEs to gather information, validate accuracy, and keep content current
- Review and refine documentation for grammar, clarity, consistency, 508 compliance, and government standards