Technical Writer
Skills
AdoptionBusinessBusiness InsightsCustomer ExperienceFlareHTMLOptimization
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s degree in Technical Writing Communications or related field or equivalent experience
- Proven professional technical writing experience preferably in a software or technology environment
- Experience developing user-focused content with MadCap Flare or similar authoring tools
- Experience with HTML XML and content management systems
- Ability to manage multiple priorities meet deadlines and work independently
- Familiarity with generative AI tools and interest in applying them to documentation workflows
- Strong collaboration and communication skills across teams
- High attention to detail strong organization and proactive problem-solving
- Ability to maintain discretion with proprietary and confidential information
- Ability to travel as required up to 10%
Nice to have
- Customer-focused
- Detail-oriented
- Organized
- Collaborative
- Proactive
- Adaptable
- Tech-savvy
Day to day
- Develop and drive documentation planning and content strategy for assigned software products, identifying content needs and prioritizing initiatives.
- Create and continuously improve customer-focused help documentation, release notes, and instructional videos using subject matter expertise and AI-assisted workflows.
- Manage multiple knowledgebases and content structures, improving navigation, taxonomy, cross-linking, discoverability, and usability for end users and AI-powered search.
- Build strong partnerships across technical and business teams to translate complex product functionality into clear learning resources and documentation.