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Technical Writer
Skills
Computer ScienceClarityDocument CreationEscalations ManagementOnline HelpPublic HealthTechnical
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s degree or equivalent experience in Technical Communication, English, Computer Science, Engineering, Nursing, Medicine, Public Health
- 3+ years of experience as Technical Writer or in related areas
- Strong research and technical writing skills
- Ability to manage projects and to communicate with staff, customers and technology experts related to health care quality, digital quality and data integration
- Excellent analytical, communication, and interpersonal skills
- Ability to function in minimally supervised environment
Nice to have
- Experience with HEDIS
- Familiarity with industry trends
- Emerging technologies knowledge
- Documentation best practices
Day to day
- This person will be responsible for creating and maintaining user manuals, online guides, technical specifications and other content to support NCQA products
- Plays a critical role in ensuring successful product use leading to satisfaction, loyalty, and renewal
- Support ongoing alignment of NCQA materials across different teams
- Facilitate internal communication channels across teams and provide regular reviews of processes with opportunities for improvement
- Drive escalated issues blocking customer success
- Review and revise documentation on an ongoing basis ensuring it is up to date with latest product releases, updates, changes, and industry trends