Technical Writer
Skills
Applicant Tracking SystemsCustomer SuccessEnablementHospitality IndustryHuman ResourcesLunchNotion Productivity Software
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Worked with a complex fast moving software product
- Exceptional writing skills with clear concise warm style
- Genuine service instinct and customer empathy
- Comfortable and fluent using AI tools
- Able to get up to speed quickly and stay current
- Can support complex technical topics with customers and product teams
Nice to have
- Knowledge-base ownership
- HR tech experience
- ATS experience
- Intercom experience
Day to day
- Own and continuously improve help centre articles guides snippets and prompts that power AI support and deliver fast accurate human sounding answers
- Train and tune the AI support agent by reviewing real conversations spotting errors and fixing missing or misunderstood content at the source
- Write high quality articles screen recordings and annotated screenshots while also stepping into complex sensitive support conversations and occasional cover