Technical Writer
Skills
Madcap FlareAnalytical SkillsLegal ComplianceMortgage ServicingPolicies & ProceduresPolicy WritingRegulatory Compliance
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s degree in English Communications or related field
- At least 3 years of policy or technical writing experience
- Mortgage servicing or banking experience preferred
- Excellent verbal communication skills
- Strong writing and editing skills
- Strong analytical and problem solving ability
- Excellent interpersonal and communication skills
- Ability to understand and assess business needs and requests
- Strong time management organization and attention to detail
- Ability to multi-task effectively in a fast paced environment
- Ability to work within tight deadlines with minimal supervision
- Ability to use diplomacy and negotiation with stakeholders
- Ability to adapt to change
- Proficiency with Microsoft Office Word Excel PowerPoint Adobe Acrobat screen capture software and content management systems
- MadCap Flare experience is a plus
Nice to have
- detail-oriented
- organized
- adaptable
- diplomatic
- self-motivated
Day to day
- Researchs and writes clear policy and procedure documents for the organization
- Maintains archives and updates documentation to keep processes accurate and usable
- Collaborates with Compliance Legal HR and business owners to ensure approvals and regulatory alignment