Technical Writer
Skills
DatabasesEnglishJournalismMicrosoft WordProcess Quality ImprovementRoot Cause AnalysisSupport Services
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s degree in English Journalism or related field or equivalent experience
- 3-5 years of technical writing or communications experience in IT or software development
- Experience interviewing SMEs to gather technical details
- Experience creating technical manuals and quick reference guides
- Knowledge of Chicago Manual of Style Microsoft Manual of Style and VA style preferences
- Advanced proficiency in Microsoft Word Visio Excel PowerPoint Adobe Teams and SharePoint
- Ability to work independently and communicate effectively with supervisors
- Excellent oral and written communication skills
- Strong editing proofreading and revision skills
- Ability to use graphics effectively to communicate ideas
- Ability to convey complex information to varied audiences
- Ability to work in a team and independently
- Ability to coach and mentor other technical writers
- Ability to work in a fast paced multi-faceted environment
- Ability to use AI tools to improve communications
Nice to have
- Extensive technical writing experience
- Microsoft Office mastery
- SharePoint knowledge
- Adobe Acrobat Pro knowledge
- Data quality awareness
- Dashboard design awareness
- Government environment exposure
- MBI clearance
- VA network access
- AI tool experience
Day to day
- Produce and quality-check technical documents before delivery to the customer.
- Create consistent templates and documentation styles for technical publications, training materials, and reports.
- Collaborate with subject matter experts and cross-functional teams to gather details, improve processes, and keep documentation accurate and current.