Technical Writer
Skills
DatabasesEnglishJournalismMicrosoft WordProcess Quality ImprovementRoot Cause AnalysisSupport Services
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor's degree in English Journalism or related field with 3-5 years of technical writing or communications experience in IT or software development
- Experience interviewing subject matter experts to gather technical details
- Experience creating technical manuals and quick reference guides
- Proficiency with Chicago Manual of Style Microsoft Manual of Style and VA style preferences
- Advanced knowledge of Microsoft Word Visio Excel PowerPoint Adobe Teams and SharePoint
- Ability to work independently and communicate effectively with supervisors
- Excellent oral and written communication skills
- Strong writing editing and proofreading skills
- Ability to use graphics effectively to communicate ideas
- Ability to revise own work and others' work for clarity and persuasiveness
- Ability to convey complex information to varied audiences
- Ability to work in a team and independently
- Ability to coach and mentor other technical writers
- Ability to work in a fast paced multi-faceted environment
- Ability to use AI tools to improve communications
Nice to have
- Extensive technical writing experience
- Microsoft Office mastery
- SharePoint proficiency
- Adobe Acrobat Pro knowledge
- Data quality understanding
- Dashboard design concepts
- Government environment exposure
- MBI clearance
- VA network access
- AI tool experience
Day to day
- Supports the Technical Writing team within the Testing Process Quality Improvement organization and collaborates closely with TPQI, TMO, TC, and VA stakeholders.
- Performs technical editing and quality assurance to ensure documentation is accurate complete and polished before delivery.
- Creates and maintains templates user guides process documents presentations training materials and meeting minutes while improving documentation processes and using AI tools.