Technical Writer
Skills
DocumentationHandle Multiple ProjectsManualsOnline HelpOrganization SkillsSubject Matter ExpertsTechnical
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2+ years writing customer-facing product documentation for B2B SaaS products
- Experience editing content written by engineers and product managers
- Proven ability to quickly learn and understand complex subject matter
- Excellent collaboration and written communication skills
- Experience working with engineers to improve user experience and refine content
- Ability to handle multiple projects simultaneously
- Portfolio demonstrating strong technical documentation experience required
Nice to have
- Proactive
- Self-starter
- Creative
- Eternally curious
- Strong team player
- Master of organization
Day to day
- Develop comprehensive documentation that meets organizational standards
- Evaluate current content and develop innovative methods for improvement
- Gain a deep understanding of products and services, translating complex information into simple, polished, engaging content
- Write and edit user-friendly content that meets the needs of the target audience, turning insights into language for user success
- Collaborate with UX, Product, and Engineering teams to understand product goals and audiences
- Partner with subject matter experts across the company to deeply learn the Tackle platform
- Continuously monitor customer support case patterns and proactively address knowledge gaps in documentation
- Familiarity with Agile and developer-centric tools such as GitHub and Jira