RRemoteville

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TRC Companies, Inc. logoTRC Companies, Inc.

Technical Writer

Skills
CoachingDocumentationEasily AdaptableEditingPeoplesoftTechnical DocumentationTechnical Editing
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Bachelor's degree in Communication, English, Journalism, or IT with a focus on Technical Writing
  • 3-6 years of experience in technical editing and writing with a focus on documenting operational processes and procedures
  • Proficient in Confluence, Jira, Asana, Microsoft Office Suite, Salesforce, and Oracle/PeopleSoft
  • Mastery of Technical Writing & Editing
  • Strong meeting coordination and facilitation skills
  • Proficient in project and time management
  • Strong written and verbal communication skills in English
  • Ability to learn quickly, process information, and apply reference knowledge in diverse situations
  • Experience in coaching others to proficiency in Technical Writing & Editing
  • Skilled in managing multiple, diverse activities simultaneously, delivering on commitments, and operating with speed, accuracy, and strong judgment
  • A penchant for mastering and understanding process details to simplify content for others
  • Demonstrated problem-solving ability, resourcefulness, adaptability, and pragmatic solution-finding

Nice to have

  • Natural curiosity
  • Passion for learning

Day to day

  • Reviewing written content by other team members and providing coaching to continuously build team writing skills
  • Partnering with internal SMEs to document SOPs and critical processes for the build-out and/or migration of content in the Knowledge Base
  • Supporting the administration of content management in the Knowledge Base
  • Updating existing Knowledge Base content using technical writing and editing skills where appropriate
  • Partnering with team members to develop comprehensive written materials in support of training requirements throughout the Authority
  • Coordinating and facilitating SOP/Process documentation meetings with SMEs
  • Converting/migrating SOPs/Processes to the Knowledge Base
  • Evaluating existing content in the Knowledge Base to identify areas for improvement
  • Providing substantive feedback on written content produced by the team
  • Managing Knowledge Base Contract Management and Data Solutions content updates
  • Managing other projects/tasks with technical writing and editing components as needed