Remote Technical Writer Job in Albany, NY TRC Companies, Inc.

Who you are

• Bachelor's degree in Communication, English, Journalism, or IT with a focus on Technical Writing
• 3-6 years of experience in technical editing and writing with a focus on documenting operational processes and procedures
• Proficient in Confluence, Jira, Asana, Microsoft Office Suite, Salesforce, and Oracle/PeopleSoft
• Mastery of Technical Writing & Editing
• Strong meeting coordination and facilitation skills
• Proficient in project and time management
• Strong written and verbal communication skills in English
• Ability to learn quickly, process information, and apply reference knowledge in diverse situations
• Experience in coaching others to proficiency in Technical Writing & Editing
• Skilled in managing multiple, diverse activities simultaneously, delivering on commitments, and operating with speed, accuracy, and strong judgment
• A penchant for mastering and understanding process details to simplify content for others
• Demonstrated problem-solving ability, resourcefulness, adaptability, and pragmatic solution-finding

Desirables

• Natural curiosity
• Passion for learning

What the job involves

• Reviewing written content by other team members and providing coaching to continuously build team writing skills
• Partnering with internal SMEs to document SOPs and critical processes for the build-out and/or migration of content in the Knowledge Base
• Supporting the administration of content management in the Knowledge Base
• Updating existing Knowledge Base content using technical writing and editing skills where appropriate
• Partnering with team members to develop comprehensive written materials in support of training requirements throughout the Authority
• Coordinating and facilitating SOP/Process documentation meetings with SMEs
• Converting/migrating SOPs/Processes to the Knowledge Base
• Evaluating existing content in the Knowledge Base to identify areas for improvement
• Providing substantive feedback on written content produced by the team
• Managing Knowledge Base Contract Management and Data Solutions content updates
• Managing other projects/tasks with technical writing and editing components as needed