Remote Technical Writer Job in United States vcita

Who you are

• Minimum 2 years in technical writing
• Native English Speaker with strong writing and editing skills and an emphasis on clarity and simplicity
• Ability to work collaboratively in a cross-functional team environment
• Excellent organizational and project management skills
• Analytical mindset with ability to use data to drive content improvements
• Familiarity with SEO best practices for content optimization
• Detail-oriented and committed to maintaining high-quality content.

Desirables

• Experience with customer support tools
• Understanding of basic CSS and HTML
• Zendesk (Zendesk Guide Specialist certification preferred)

What the job involves

• Responsible for writing, updating, organizing, and maintaining Zendesk Guide knowledge base articles for seamless multi-brand implementation.
• Collaborate closely with Support Team to ensure knowledge base is comprehensive, accurate, and up-to-date.
• Develop and curate articles, FAQs, guides, tutorials to provide accurate and helpful product information to customers.