How Remoteville checks and expires listings
Technical Writer
Skills
TrainingKey Performance IndicatorsKnowledge BaseKnowledge-Based SystemsSubject Matter ExpertsTechnical SpecsTechnical Writing
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Minimum 2 years in technical writing
- Native English Speaker with strong writing and editing skills and an emphasis on clarity and simplicity
- Ability to work collaboratively in a cross-functional team environment
- Excellent organizational and project management skills
- Analytical mindset with ability to use data to drive content improvements
- Familiarity with SEO best practices for content optimization
- Detail-oriented and committed to maintaining high-quality content.
Nice to have
- Experience with customer support tools
- Understanding of basic CSS and HTML
- Zendesk (Zendesk Guide Specialist certification preferred)
Day to day
- Responsible for writing, updating, organizing, and maintaining Zendesk Guide knowledge base articles for seamless multi-brand implementation.
- Collaborate closely with Support Team to ensure knowledge base is comprehensive, accurate, and up-to-date.
- Develop and curate articles, FAQs, guides, tutorials to provide accurate and helpful product information to customers.