RemotevilleRemote Technical Writer - Level I Job in Youngstown, OH Echo360
Technical Writer - Level I Echo360
$65000 - $79000
API DocumentationKey Performance IndicatorsManualsOnline HelpRelease NotesSoftware As A ServiceStrategic ThinkingTechnical WritersTechnical WritingWriting Key Performance Indicators Manuals Online Help Release Notes Software As A Service Strategic Thinking Technical Writers Technical Writing Writing
Mid-level (3-4 years) -
YoungstownOH
The most holistic solution for video-based learning engagement, authoring and assessments.
80+ employees
Education
Role
Who you are
- Bachelor's degree required.
- Minimum of 3-6 years of technical writing experience, with a focus on SaaS product documentation.
- Proven ability to write clear and concise technical user guides.
- Excellent communication and interpersonal skills, ability to work with diverse teams.
- Proficient with technical writing tools like Zendesk and Confluence.
Desirables
- SaaS Product Knowledge
- Strategic Thinking
- Problem-Solving Skills
What the job involves
- Develop user guides, release notes, and API documentation for SaaS products.
- Collaborate with product managers, developers, and other stakeholders for information accuracy and consistency.
- Define and track key performance indicators (KPIs) to measure documentation impact.
- Utilize data analytics and user feedback to improve documentation quality.
Company
Company mission
Echo360 is dedicated to enabling inspired learning that transforms lives by providing advanced video content management and engagement solutions to the global education and corporate sectors.Company benefits
- Medical, dental, and vision insurance
- Life & disability insurance
- 401(k) plan with company match
- Unlimited PTO policy
Company values
- Mission Driven
- Collaborative
- Inventive
- Fast-paced