Aptive is a public service delivery partner for the federal government. We harness creativity, technology and human-centered services to improve organizational performance and citizen experience.

We support some of the most innovative and inspiring programs across the government, helping to transform business, connect with people and navigate change. When our clients achieve their goals, more people receive important services, support and information.

Aptive is headquartered in Alexandria, Virginia. Our hundreds of employees across the country are committed to shaping the future, as we have for the last decade.

∙ 2024, 2023, 2022 and 2021 Top Workplace (The Washington Post)
∙ 2024 Patriot Employer of the Year (DAV)
∙ 2024 CEO of the Year (mid-size business category) (WashingtonExec)
∙ 2021 Best Places to Work in Virginia (Virginia Business)
∙ 2020 Small Business Government Contractor of the Year (Northern Virginia Chamber of Commerce)
∙ 2020 Best Places to Work (Washington Business Journal)
∙ 2020 Vet100 Honoree – Institute for Veterans and Families

Aptive

Aptive is seeking a Senior Technical Writer/Editor to develop, standardize and maintain the operational resources supporting VA HAP’s Section 129 recognition program. This role will create and manage the SOP library, templates, process maps, guides, checklists and other knowledge products needed to support consistent technical reviews, applicant communications, quality assurance and audits.

The Senior Technical Writer/Editor will work closely with subject matter experts to translate statutory, policy and operational requirements into clear, usable guidance for reviewers, program staff and stakeholders. The role will also edit recurring deliverables and maintain disciplined version control within the digital resource repository.

The ideal candidate is an exceptional writer and information designer who can rapidly understand complex business processes, impose structure on evolving content and produce polished materials for both internal and external audiences.

Primary Responsibilities

Develop, edit and maintain SOPs, desk guides, process maps, templates, checklists, decision trees, reference materials and other program resources. Translate statutes, policies, Government direction and subject matter expert input into clear, concise and actionable operational guidance. Create and maintain a logically organized digital resource repository with naming conventions, metadata, version control and archival practices. Document end-to-end workflows for intake, technical review, clarification, quality assurance, audit and Government disposition activities. Edit technical review documents, monthly reports, communication products and audit materials for clarity, consistency, grammar and adherence to approved formats. Establish and maintain style guides, templates, controlled terminology and editorial standards for program deliverables. Facilitate content-development sessions with technical reviewers, auditors, QA staff and VA stakeholders and reconcile feedback into final products. Ensure that guidance and templates remain synchronized with current policy interpretations, process decisions and lessons learned. Design user-friendly job aids and quick-reference tools that reduce errors and accelerate onboarding and reviewer performance. Perform final quality checks to confirm accuracy, accessibility, usability and document integrity before publication. 

Minimum Qualifications

Bachelor’s degree in English, communications, technical writing, public policy, business, healthcare administration or a related field. Minimum of 8 years of professional technical writing, editing, process documentation or knowledge-management experience. Demonstrated experience developing SOPs, manuals, guides, templates, process maps and other controlled operational documentation. Exceptional command of grammar, plain language, document structure and editorial quality control. Ability to interview subject matter experts, synthesize complex requirements and write for multiple audiences. Experience managing document versions, review cycles, comment resolution and publication workflows. Advanced proficiency with Microsoft Word, PowerPoint and SharePoint; ability to create polished process visuals using Visio or comparable tools. Legal authorization to work in the U.S. 

Desired Qualifications

Experience writing for VA, VHA or another federal agency. Experience documenting eligibility, compliance, audit, credentialing, recognition or case-management processes. Familiarity with Section 508 accessibility, plain-language standards and federal document conventions. Experience establishing knowledge repositories, content governance and records-management practices. Experience supporting Lean process improvement, human-centered design or change-management initiatives. 

About Aptive

About Aptive. Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. Founded: 2012. Employees: 300+ nationwide.

 EEO Statement 

Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply. About Aptive: Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. Founded: 2012. Employees: 300+ nationwide.

Technical Writer Sr.

What the job involves