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Technical Writer, Training

Skills
Microsoft ApplicationsContinuous ImprovementDocumentationLegal WritingQSRSOP DevelopmentSequencing
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Bachelor’s degree in a technical discipline technical communication or related field or equivalent experience
  • Minimum of five years of technical writing experience producing end user friendly process documentation
  • Strong writing editing and comprehension skills
  • Ability to translate complex or incomplete information into clear usable documentation
  • Proven ability to work independently apply judgment and resolve ambiguity
  • Experience evaluating and validating content for accuracy including AI assisted outputs
  • Proficiency with Microsoft applications and web based platforms
  • Strong organizational research and project management skills
  • Ability to collaborate effectively with cross functional partners
  • Ability to travel as required and adhere to corporate travel policies

Nice to have

  • QSR experience
  • Food service environment
  • Operations background
  • Equipment driven environment
  • Process documentation experience
  • SOP development
  • Training enablement

Day to day

  • Create clear and accurate training documentation for restaurant operations new products procedures and equipment launches.
  • Develop content across job helpers guides manuals video scripts and online resources for varied audiences.
  • Collaborate with subject matter experts R&D and operations teams to analyze complex procedures fill information gaps and validate real world execution.
  • Maintain organized version controlled documentation and manage multiple projects while meeting deadlines.

Hiring process

  • Submit application
  • Participate in hiring process if selected