Technology Support Engineer
Skills
Business EnglishDesktop ComputersEnglishNetworkingOffice 365Office 365 AdministrationTechnical Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Demonstrable experience in desktop hardware and software support
- Strong understanding of Microsoft operating systems including O365 and Windows 10
- Good problem-solving and analytical skills
- Familiar with ITIL practices
- Willing to engage in small projects and office reorganizations
- Excellent communication and interpersonal skills
Nice to have
- Business English
- ITIL awareness
Day to day
- Provide face-to-face and remote support for Windows PC hardware and software issues
- Administer network user rights and permissions
- Maintain inventory database for IT equipment and monitor software licenses
- Support Office 365 and Active Directory environments
- Manage the setup and maintenance of audio and video conferencing systems