RemotevilleRemote Telecare Product Support Engineer Job in UK Careium
Telecare Product Support Engineer Careium
£ -
Customer SupportDatabasesNetworkingTroubleshootingUser Requirements
Entry-level/graduate -
UK
We are reshaping society’s approach to senior care through innovation.
230+ employees
HealthcareTechnologySecurityDigital Care
Role
Who you are
- Proven experience in the Telecare/TEC industry (Essential)
- Relevant educational qualifications (GCSEs, NVQ level 2/3, ONC, or apprenticeship)
- Strong troubleshooting and problem-solving skills
- Excellent customer service and communication skills
- Knowledge of IP/Telecoms, especially in the social alarms market
- Ability to work independently and as part of a team
- Flexibility and enthusiasm for the role
What the job involves
- Provide exceptional support to customers using our telecare products
- Troubleshoot and resolve complex technical issues related to databases, networking, and software applications
- Work closely with users to understand and document their requirements and feedback
Application process
- Apply now and become an Everyday Hero at Careium UK!
Company
Company mission
Careium is dedicated to enhancing the lives of over 350,000 clients across Europe through technology-enabled care. We provide a variety of digital security solutions such as software platforms, social alarms, and remote monitoring. Our aim is to develop innovative, proactive, predictive, and preventive solutions to help our users live richer, more independent lives for longer.Company benefits
- Opportunities for development and progression
- Annual leave that increases with your length of service
- Enhanced sick pay with tenure
- Company Maternity/Paternity Pay
- Cash Health Care plan with discounts on Dental Optical and more
- Life Assurance worth 3 times your annual salary
- Pension contributions up to 6%
Company values
- Innovation
- Proactivity
- Independence
- Safety
- Client-Centricity