RRemoteville
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Telecare Product Support Engineer

Skills
Customer SupportDatabasesNetworkingTroubleshootingUser Requirements
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Proven experience in the Telecare/TEC industry (Essential)
  • Relevant educational qualifications (GCSEs, NVQ level 2/3, ONC, or apprenticeship)
  • Strong troubleshooting and problem-solving skills
  • Excellent customer service and communication skills
  • Knowledge of IP/Telecoms, especially in the social alarms market
  • Ability to work independently and as part of a team
  • Flexibility and enthusiasm for the role

Day to day

  • Provide exceptional support to customers using our telecare products
  • Troubleshoot and resolve complex technical issues related to databases, networking, and software applications
  • Work closely with users to understand and document their requirements and feedback

Hiring process

  • Apply now and become an Everyday Hero at Careium UK!