How Remoteville checks and expires listings
Telecare Product Support Engineer
Skills
Customer SupportDatabasesNetworkingTroubleshootingUser Requirements
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Proven experience in the Telecare/TEC industry (Essential)
- Relevant educational qualifications (GCSEs, NVQ level 2/3, ONC, or apprenticeship)
- Strong troubleshooting and problem-solving skills
- Excellent customer service and communication skills
- Knowledge of IP/Telecoms, especially in the social alarms market
- Ability to work independently and as part of a team
- Flexibility and enthusiasm for the role
Day to day
- Provide exceptional support to customers using our telecare products
- Troubleshoot and resolve complex technical issues related to databases, networking, and software applications
- Work closely with users to understand and document their requirements and feedback
Hiring process
- Apply now and become an Everyday Hero at Careium UK!