Telecom Engineer
Skills
IT EscalationLinuxRailway SignalingSession Initiation ProtocolTelesTelephonyTroubleshooting
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3-5 years of telecom engineer experience with VoIP SIP voice applications
- Detailed working and theoretical knowledge of voice and data communications including switching signaling and routing systems
- Experience with ribbon SBCs and PSX
- Working knowledge of VoIP principles protocols and CODECs including H.248 SIP G.711 G.729 WebRTC MPLS VPN UDP RTP MTP
- Knowledge of SIP call routing Least Cost Routing and security controls such as TLS IPSEC and ACLs
- Knowledge of telecom principles and terminology including DIDs Toll Free numbers LATA OCN and NPA NXX
- Experience with international routing including ITFS iDIDs and local termination policies
- Ability to build interop and maintain direct connect SIP trunks to customers and carriers
- Experience with softswitch Session Border Controllers SIP proxies and media servers
- In depth knowledge of Wireshark Empirix or other protocol analyzers
- Ability to capture and analyze RTP streams and voice quality KPIs such as MOS Jitter Latency and Packet Loss
- Ability to execute intermediate level Linux Unix administrator commands
- Excellent organizational follow through troubleshooting and documentation skills
Nice to have
- Self-starter
- Excellent troubleshooting
- Prioritization
- Team-first mindset
- Strong communication
- Consultative approach
Day to day
- Work directly with customer telecom engineers and IT teams to deploy tailored solutions and resolve technical issues.
- Provide hands-on operational support for the telecommunications network and analyze incidents affecting availability and customer service quality.
- Act as an escalation point for critical alerts, perform root-cause analysis, create documentation, and support hardware and software deployments across the telephony environment.