Tier 2 IT Support Specialist
Skills
Airline TicketingAmazon Web ServicesApplication SupportConflictCustomer ExperienceLinuxNetwork Configuration
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2 to 5 years of relevant technical experience
- Experience with Windows Server Active Directory Entra O365 and firewalls
- Knowledge of virtualization such as Hyper-V or VMware
- Ability to troubleshoot hardware software network and server issues
- Strong interpersonal verbal and written communication skills
- Ability to maintain professional customer service under pressure
- High school diploma or equivalent required associate degree preferred
- Ability to work remotely and on site as needed
- Reliable transportation to client locations as needed
Nice to have
- Customer focused
- Team oriented
- Proactive
- Detail oriented
- Adaptable
- Willing to learn
Day to day
- Provide Tier 2 technical support for client systems by responding to tickets email phone and remote requests in a timely professional manner
- Troubleshoot and resolve complex issues across Windows Server Active Directory Entra O365 firewalls virtualization and general hardware software and network environments
- Install configure maintain and deploy workstations peripherals software and client systems while documenting procedures updating records and assisting with onboarding and client projects