Remote Tier 3 Support Engineer Job in New York, NY CompuGain

Who you are

• Minimum 1 year coding in Python - a must
• Proficiency working in a technical environment and comfort solving technical user issues
• SQL experience
• Tech-savvy with an ability to navigate multiple complex systems simultaneously to respond to user inquiries
• A love for troubleshooting and debugging new issues
• Team player, with a problem-solving approach
• Experience in investing and or managing your own investment portfolio - definitely a plus
• Familiarity with our tech stack: Jira, Mixpanel, Superblocks, Customer.io, Jam, Github, and Contentful

Desirables

• Proficiency in technical environment
• Technical user issue resolution
• Team player
• Problem-solving approach
• Investing or portfolio management experience
• Familiarity with various tools

What the job involves

• Conduct QA audits for new product releases
• Aggregate, analyze & improve LandaGPT integration (Bot)
• Contribute to engineering efforts (solve bugs, review jira) while troubleshooting complex user issues and communicating with engineers, designers, and property managers
• Create automations, write user documentation & optimize our support documentation and processes to improve users' experiences and help take our onboarding to the next level
• Improve our onboarding tooling - written mostly in Python and bash