Remote Travel Client Success Specialist
Skills
ArrangingCustomer ExperienceCustomer Relationship ManagementCustomer SuccessData IntegrityEmerging TechnologiesNetworking
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Excellent verbal and written communication skills
- Strong organizational and time management abilities
- Ability to work independently in a remote environment while meeting deadlines
- Customer service hospitality sales or travel industry experience preferred but not required
- Comfortable learning new technology and web-based booking systems
- Professional demeanor with strong problem-solving and interpersonal skills
- High level of integrity accountability and commitment to client satisfaction
Nice to have
- Highly organized
- Client focused
- Detail oriented
- Professional demeanor
- Self motivated
- Relationship builder
Day to day
- Support clients through the travel planning and booking journey with warm and responsive service
- Consult with travelers to understand preferences budgets and trip goals then recommend suitable vacation options
- Coordinate reservations maintain accurate records and follow up to ensure a seamless and satisfying experience