UK Customer Success Manager
Skills
Analytical SkillsAttention To DetailCustomer ServiceCustomer SuccessCustomer SupportOrganization Skills
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 5+ years experience in a similar role at a software product company
- Tech-savvy with SaaS tools and modern apps
- Expertise in working with data
- Excellent communication and writing skills
- Ability to learn quickly and become an expert in the product
- Comfortable with speaking and presenting via video
- Remote work in the UK from 9 am - 6 pm, Monday-Friday
Nice to have
- Analytical
- Independent
- Organized
- Ambitious
- Helpful
Day to day
- Provide customer support and onboarding experience to maximize product value
- Build relationships with users and tailor programs to their needs
- Handle customer inquiries and support via chat and email