Blank Rome is an Am Law 100 firm with 16 offices and 800 attorneys and principals who provide comprehensive legal and advocacy services to clients operating in the United States and around the world. Our professionals have built a reputation for their leading knowledge and experience across a spectrum of industries and are recognized for their commitment to pro bono work in their communities. For more information, please visit blankrome.com.

Blank Rome LLP

About Us 
Blank Rome is an Am Law 100 firm with 16 offices and 800 attorneys who provide comprehensive legal and advocacy services to clients operating in the United States and around the world. Our professionals have built a reputation for their leading knowledge and experience across a spectrum of industries and are recognized for their commitment to pro bono work in their communities. Since our inception in 1946, Blank Rome’s culture has been dedicated to providing top-level service to all of our clients and has been rooted in the strength of our diversity and inclusion initiatives. Our commitment to our core values and dedication to providing a supportive and inclusive work environment, allows the firm to attract and retain the brightest in the industry.
Job Overview
The User Device Engineer provides engineering and administrative support for all desktop and mobile devices, as well as associated servers and applications. High performance, professional communication and effective time management skills are essential to this role.
This role has a remote working arrangement. Potential candidates must reside within one of the 10 states in which we have a physical office, preferably Philadelphia or New York. In this role, you will report to the Infrastructure Engineering Manager.
Essential Functions
Maintain, analyze, troubleshoot and repair computer systems and hardware peripherals.Serve as point of escalation for the help desk.Monitor the performance of firm desktops / laptops and suggest improvementsEnsure adequate security.Prepare project updates and respond to requests for information from team managerCreate and maintain software images for endpoint devices including VDI/Citrix.Maintain and develop a working knowledge of modern end point technologies (Windows, iOS and android) to include their backend infrastructure and management platforms (Active Directory Domain Services, Entra AD, Group Policy, SCCM, M365 and Intune).Create, manage and track software, firmware and related update distributionsTest and cross-test all integrated applications.Research new features for all applications.Develop, maintain and improve existing documentation (Group Policy, Settings, Licensing and Versions as examples).Create or configure SCCM/Intune application packages, policies and mobile profile configurations for enterprise-wide rollouts and upgrades.Participate in researching, testing and evaluation of new technology.Perform other responsibilities as assigned.Work additional hours as needed to fulfill job requirements.
The above essential functions represent the general nature and level of responsibilities for this position and is not intended to be an all-inclusive list. The firm may modify and amend any job description at any time in its sole discretion.
Skills/Qualifications
8+ years in Information Technology experience with a concentration / understanding of all end-point technology and related application life cycle management.Associates degree or equivalent experience to include technical education / industry certification.Experience with Active Directory Domain Service (GPO, DNS, DHCP, SITES & SERVICES).Experience with SCCM/Intune.Experience with the most current and past three versions of Windows and Windows ServerSophisticated troubleshooting / problem solving skills.Good oral and written communication skills.Ability to present ideas through verbal and written communicationsAbility to analyze problems and identify solutions.Strong interpersonal skills.Ability to prepare clear, concise documentation and procedures.Ability to use wrists and hands repetitively while operating office equipment.Ability to lift and move equipment with physical dexterity to install new computer components.
Compensation
The salary range for this role is $80,000 - $120,000. Actual salaries will depend on a candidate's geographic location, relevant experience, and skillset. The salary range listed is just one component of Blank Rome’s total compensation package for employees. Other monetary rewards include annual discretionary bonuses based on performance and profit-sharing contributions based on eligibility and firm profitability.
In addition, Blank Rome provides a comprehensive suite of benefits to promote health and financial security, including medical, dental, and vision insurance as well as life, accident, and disability insurance plans. The firm also provides the opportunity to participate in 401(k) retirement benefits, commuter benefits, and well-being programs.
EEO Statement
Blank Rome is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, ethnicity, religion, sexual orientation, gender, gender identity or expression, national origin, citizenship status, age, disability, genetic information, marital or family status, or any other status protected by law.
Our core values of respect for the individual, the community, and the law are clearly demonstrated in our ability to recruit and develop a diverse group of exceptionally talented attorneys and professional staff who enable us to best serve our clients and our communities.