VIP Account Manager
Skills
Account ManagementAnalytical SkillsCollectiblesIT EscalationLegal WritingModelingPersonal
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2+ years in VIP account management VIP hosting player development iGaming luxury hospitality or a comparable high-value client role
- Strong relationship-building skills with attention to personal details
- Fluent in gaming culture including sweepstakes casino sports cards TCG or adjacent
- High-agency self-directed approach with sound judgment and ownership
- Ability to manage dozens of active relationships simultaneously
- Comfort with flexible hours including evenings and weekends
- Discretion with sensitive player financial and responsible gaming information
- Ability to read dashboards understand performance data and act on insights
Nice to have
- Relationship-builder
- Organized
- Responsive
- Reliable
- High-judgment
- Discreet
- Data-aware
Day to day
- Own a dedicated portfolio of high-value VIP players and serve as their main point of contact across Triumph.
- Build trusted one-on-one relationships through personal communication by text phone and email while delivering attentive concierge-style service.
- Resolve player issues end to end including payouts technical problems and promo discrepancies while escalating quickly and closing the loop personally.
- Coordinate personalized gifts exclusive perks and memorable experiences and share player insights to improve the VIP program loyalty offerings and product roadmap.