Remote Virtual Booking Assistant Job in New York, NY CompuGain

Who you are

• Previous experience in a customer service or sales role, preferably in the travel industry.
• Excellent verbal and written communication skills in English.
• Strong attention to detail and ability to manage multiple tasks simultaneously.
• Proven ability to handle stressful situations calmly and find solutions efficiently.
• Proficiency in using computers, internet applications, and office software (e.g., MS Office, Google Suite).
• A high school diploma or equivalent.

Desirables

• Customer service-focused
• Strong attention to detail
• Problem-solving ability
• Excellent communication skills
• Organized
• Proficiency with booking systems
• Travel industry knowledge
• Multilingual

What the job involves

• Provide exceptional customer service by responding to inquiries via phone, email, and chat, assisting clients with travel bookings and itinerary customization, and resolving issues.
• Recommend travel destinations, accommodations, transportation, and activities based on client preferences and budget.
• Handle any issues that arise during travel, ensuring minimal disruption to clients' plans.