Remote Virtual Customer Support Associate Job in Elkhart County, IN Amazon

Who you are

• Hard-working articulate and detail-oriented
• Friendly and customer-focused in every situation
• Ability to learn quickly and embrace change
• Comfortable multi-tasking in a high-energy environment
• Minimum age: 18 years old
• Strong communication skills in English both written and oral fluency
• Availability to work varying shifts including early late overnight weekend and overtime
• Quiet distraction-free work space with a desk and chair
• Minimum broadband connection of 100MB download speed and 20MB upload speed over a hard-wired ethernet connection

Desirables

• Proficiency with customer service tools
• Experience in technical support
• Problem-solving orientation

What the job involves

• Prevent issues solve queries and delight customers
• Answer customer requests through phone chat and email
• Address questions related to orders products payments and website guidance
• Use various tools to navigate research and review solutions
• Communicate effectively with customers

Application process

• Complete application including assessments in 3 hours
• Save application and return if necessary
• Use a laptop or desktop computer for best experience
• Successful candidates will be contacted