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Virtual Senior Customer Service Associate

Skills
ConflictCustomer Relationship ManagementCustomer Service RepresentativesEnglishEventsGEDLeadership
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 18 years of age or older
  • High School Diploma GED or equivalent
  • Able to read write and understand English
  • Knowledge of Windows Operating Systems or equivalent
  • Must complete mandatory training without misses tardiness or time off
  • Must pass candidate assessment

Nice to have

  • Reliable
  • Empathetic
  • Tech savvy
  • Analytical
  • Professional
  • Multitasking

Day to day

  • Provide empathetic support to customers across phone chats and email
  • Handle post-order issues including shipping questions damages returns replacements assembly services and order notifications
  • Resolve problems quickly using analytical thinking empathy and autonomy without scripts
  • Navigate multiple systems and maintain high performance in a fast paced structured environment

Hiring process

  • Submit application
  • Pass candidate assessment
  • Interview process
  • Select days off during interview