VaxCare strengthens your vaccine program from purchasing to patient reminders so you can protect more patients. We provide inventory at no cost, improve immunization rates by an average of 20%, and help your program perform better at every step.

VaxCare

VaxCare strengthens your vaccine program from purchasing to patient reminders so you can protect more patients.

Job Description
 Job Title:  VP, Enterprise Partnerships
 Position Type:  Full Time
 Work Setting:  Remote
 Department:  Operations
 Reports To:  TBD
 FLSA:  Salary, Exempt
About Vaxcare
The healthcare system is complex, presenting challenges for everyone—patients, doctors, nurses, office managers, and billers alike. At VaxCare, we aim to streamline this complexity, eliminating unnecessary costs and confusion so that practices can focus on their important work: caring for patients. Our innovative solutions include a vaccine management and LARC access platform trusted by over 20,000 active providers nationwide. This service is powered by a multidisciplinary team of dedicated professionals who lead with integrity and a relentless drive to exceed expectations, bringing clarity and efficiency to the often-overwhelming world of healthcare.
 THE POSITION 
VaxCare is seeking a Vice President (VP) of Enterprise Partnerships to lead our Enterprise Partner (Customer) Success organization and own strategic relationships across the top 100 national and regional health systems. This leader is responsible for the success, retention, and expansion of VaxCare’s most complex and high-value Partners (customers), while owning and managing key channel and GPO relationships to maximize our position in the industry with key customers and organizations. The VP partners with other key stakeholders including executive leadership to shape enterprise partner engagement, influence product and go-to-market strategy, and position VaxCare as a long-term partner within the health system market.
Essential Responsibilities
Lead & Develop Enterprise Partner Success Strategy
Own enterprise Customer Success strategy for top health system PartnersDefine segmentation, coverage, and scalable engagement modelStandardize success plans, cadences, and performance management
Own Enterprise Partner Performance
Own retention, NPS, adoption, and expansion outcomesDrive measurable improvements in utilization and value realizationIdentify expansion within existing health systems in partnership with Sales
Engage Executive-Level Stakeholders
Build C-suite relationships across Partner organizationsServe as executive sponsor; lead Executive Business ReviewsPosition VaxCare across clinical, operational, and financial priorities
Own Channel & GPO Relationship Management
Own strategic relationships with GPO and channel partnersExpand value of existing relationships via joint planning and executionAlign with Sales/Marketing to drive Partner adoption, retention, and expansion
Lead & Scale Team
Lead Enterprise CS leaders and Partner Success ManagersSet performance expectations, rhythms, and coaching frameworksBuild culture of accountability and ownership
Cross-Functional Leadership
Partner with Sales, Product, Operations, and FinanceTranslate Partner needs into product and operational prioritiesEnsure seamless experience from post-sale through lifecycle
Strengthen Enterprise Outcomes
Drive long-term retention and growth across Top 100 portfolioRepresent VaxCare in executive Partner engagements and forums
Required Experience & Qualifications
10–15+ years in progressive customer success or account management roles (healthcare preferred)Proven success with large, complex health system relationshipsExperience leading and scaling Customer Success or Account management teamsExperience with health systems/IDNs or large provider networksFamiliarity with clinical workflows or healthcare servicesExperience managing GPO or channel partner relationshipsStrategic thinker with strong execution disciplineOperator who builds scalable systems and processesExecutive presence with senior healthcare leadersCross-functional leaderData-driven decision maker
 COMPETENCIES: Core to all positions at VaxCare 
We Live (and Work) By Our Values
 Building a team culture founded on trust, collaboration, and delivery excellence Belief in Something Bigger than Ourselves – Capacity to derive meaning from a larger purpose Humility as a Posture of Learning – Burning curiosity to learn without ego Adaptability & Embracing Change – Nimbleness & ready to seize new opportunities
Additional “Must Haves”
 Dependability – Must be able to meet deadlines, work independently, maintain focus, & punctual Interpersonal Skills – Builds strong relationships & contributes to a positive work environment. Computer Skills – Skilled with computers, learns new tools quickly. Ethics – Honest, accountable, maintains confidentiality.
Other Responsibilities
Remote Work Requirements:Must be able to perform job duties independently with minimal supervision.Must have private, distraction -free workspace suitable for confidential and focused work.Must have reliable high-speed internet to support video conferencing and regular computer use.Must be comfortable being on camera for Microsoft Teams meetings/video conference calls.Must be willing & able to travel on-site in Orlando, Florida at least 2x per year. (Travel expenses reimbursed by VaxCare)Prolonged sitting or standing: Team members must be able to remain in a stationary position for extended periods, as much of the work involves sitting at a computer or workstation. Some hybrid or office-based roles may also require the ability to stand for portions of a shift.Repetitive motions: Significant use of the hands, wrists, and fingers is required for tasks like typing, using a computer mouse, and handling paperwork.Treating data engineering as a craft, with strong attention to correctness, performance, and maintainabilityVisual acuity: This job requires the ability to view a computer screen and read documents for extended periods.Communication: Team members must be able to clearly express and exchange ideas in English to effectively communicate with customers and co-workers.Occasional lifting: Many office-based jobs specify the ability to occasionally lift or move up to 10-20 pounds to handle supplies or equipment.
Physical Requirements/Work Environment
 TASK 
 Continuous 
 Intermittent 
 Seldom 
 N/A 
Regular & Reliable Attendance
X
Standing/Walking
X
Travel/Driving/Operating Vehicle
X
Sitting (desk/computer work)
X
Lifting/Lowering/Carrying (up to 20lbs)
X
Reaching/Bending/Twisting
X
Hand/Wrist Use (typing/mouse/writing)
X
In person attendance for meetings/conferences
X
Operating Mobile Equipment/Machinery
X
By signing below, I acknowledge that I have received this job description. 
My signature further acknowledges that I have reviewed this job description and understand that I have the individual responsibility to fulfill all the essential duties and responsibilities listed on a consistent and ongoing basis. 
 Team Member Name 
 Team Member Signature Date 
 Note  :  Team Members in this position will be responsible for implementing and acting in accordance with VaxCare’s information security policies; protecting assets from unauthorized access, disclosure, modification, destruction or interference; executing specific security processes or activities as assigned by the Information Security and/ or Privacy officers; and reporting security events or potential security risks to the organization. Team Members in this role will be involved in the processing of protected patient and/or payment information and will be responsible for ensuring the security and privacy of the information within their scope of work.