What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- At least five years of account management or account executive experience in a TPA organization
- At least two years in a supervisory client service role within a TPA organization
- Prior management supervisory team lead or mentoring experience
- Strong knowledge of healthcare benefits insurance products renewal processes and benefit plan administration
- Experience working with brokers consultants carriers clients and internal operations teams
- Ability to analyze plan experience claims data benefit utilization and market trends
- Strong presentation communication negotiation and relationship-management skills
- Ability to manage multiple clients deadlines renewals and service priorities simultaneously
- Strong problem-solving skills for complex client claims eligibility billing enrollment or administrative issues
Nice to have
- Honest
- Ethical
- Hardworking
- Proactive
- Adaptable
- Accountable
- Trustworthy
Day to day
- Manage and strengthen client and broker relationships across an assigned book of business in a TPA environment
- Serve as a primary contact for clients brokers consultants carriers and internal teams to support benefit administration renewal strategy and issue resolution
- Lead client meetings renewal discussions enrollment support service strategy and team mentorship while driving high-quality client satisfaction