Remote Web App Support Engineer Job in UK Assurant

Who you are

• Bachelor’s degree in Computer Science, Computer Engineering, or related field
• Experience with Microsoft Azure Cloud and related technologies
• Experience with F5 LTM or Avi load balancers
• Some knowledge of Siteminder and security products helpful
• Some knowledge of Linux and Apache
• Experience using ServiceNow ITIL managed processes
• Installing and supporting Microsoft IIS Webservers
• Installing and supporting WebSphere Application Server
• Troubleshooting Web Environments including tools like Fiddler, Wireshark, Dynatrace
• Managing IaaS and PaaS in Microsoft Azure
• Solid working knowledge of load balancers such as Avi, F5 LTM, Netscaler
• Experience with PowerShell and/or Python
• In-depth knowledge of server technologies employed hardware, O/S, and related tools and applications
• Advanced technical diagnostic and research skills
• Ability to identify and escalate issues to management when appropriate to meet SLA requirements
• Good foundational knowledge of networking components and services such as TCP/IP protocols, DHCP and DNS technologies
• Ability to assess risks and take actions to restore services in system outages
• Ability to explain technical implications of solutions to management

What the job involves

• Responsible for provisioning, installation/configuration, operation and maintenance of systems hardware, software, and related infrastructure within the Assurant Web Hosting environment both on premises and in the cloud.
• Provide guidance to less experienced engineers.
• Support for global administration and distributed computing systems including Cloud and on Premises.
• Ensure the global stability, integrity, and efficient operation of the systems and infrastructure that support core organizational functions.
• Provide direct global technical leadership and support for requirements in releases, upgrades, or changes to our distributed computing environment.
• Participate in after-hours, on-call rotation for incident handling and troubleshooting Web Hosting infrastructure issues.