Advising ClientsAttention To DetailCoachingCustomer ServiceEstate PlanningPress ReleasesRegulatory StandardsWritingWritten
Junior (1-2 years) -
UK
Co-operating for a fairer world
17635+ employees
B2C
Role
Who you are
Previous experience of drafting wills and advising clients relating to estate planning matters
Some experience of managing cases
The ability to build positive relationships and a passion for providing outstanding customer service
A high level of attention to detail
The ability to prioritise and manage your own caseload to deliver against targets
Desirables
Training Ability
Remote Working
What the job involves
Document and write wills of various complexity write powers of attorney and other estate planning documentation making sure all paperwork is accurate and professionally written
Communicate with clients and external partners via the phone and written communication throughout each case
Manage an incoming case load and work with those parties involved towards the successful completion of a case
Accurately maintain client records and correspondence on our systems making sure that all compliance and regulatory standards are met
Application process
Online assessment typically takes between 45-60 minutes
Background checks including SRA check credit checks and a DBS check
We exist to meet members’ needs and stand up for the things they believe in. Our mission is to give back to our members and local communities by providing essential services and advocating for their beliefs.
Company benefits
Competitive salary
Coaching training and support to help you develop
Pension with up to 10% employer contributions
Annual incentive scheme
28 days holiday plus bank holidays rising to 32 in line with service
Discounts on Co-op products and services
Free support for your mental physical and financial wellbeing
Wagestream - a money management app that gives you access to a percentage of your salary as you earn it
Company values
Member-focused
Community-led
Socially responsible
Company HQ
Manchester
Founders
Co-operative Group Limited (Consumer Co-operative)