Remote Worker Needed for Reservations Job in United States CompuGain

Who you are

• Previous experience in a customer service or sales role preferably in the travel industry
• Experience with booking systems and travel-related software is a plus
• Excellent verbal and written communication skills in English (additional languages are a bonus) to effectively interact with clients and colleagues
• Strong attention to detail and ability to manage multiple tasks simultaneously
• Proven ability to handle stressful situations calmly and find solutions efficiently
• Proficiency in using computers, internet applications, and office software (e.g., MS Office, Google Suite)
• A high school diploma or equivalent is required; a degree in hospitality, tourism, or a related field is preferred

Desirables

• Attention To Detail
• Customer Service
• Google Workspace
• Itineraries
• Regulatory Requirements
• Resolving Issues
• Stressful Situations
• Travel Insurance
• Written

What the job involves

• Provide exceptional customer service by responding promptly to inquiries via phone, email, and chat, helping clients with travel bookings, itinerary customization, and resolving issues
• Recommend travel destinations, accommodations, transportation, and activities based on client preferences and budget. Facilitate bookings and manage reservations efficiently
• Stay updated on travel trends, visa requirements, weather conditions, and other relevant information for various destinations to provide accurate advice and recommendations
• Assist clients with necessary travel documents such as visas, passports, and travel insurance. Ensure all documentation is accurate and meets regulatory requirements
• Handle any issues that arise during travel, including flight delays, cancellations, or changes to itineraries, ensuring minimal disruption to clients' plans
• Maintain detailed records of client interactions, bookings, and payments using CRM software. Process payments securely and efficiently